HubSpot Email Marketing Review: Full Automations Ecosystem

Overall rating

4.2/5

4.2

Forever free plan available

Pros

Cons

Best or unique feature

User Interface & Ease of Use

5/5

Deliverability & Email Tools

5/5

Analytics & Insights

5/5

Personalization & Templates

4/5

Integrations with Other Tools

5/5

Automation & Scalability

3/5

Subscription & Sign Up Forms

3/5

Support & Knowledge Base

4/5

Pricing & Trial

4/5

Are you wrestling with the decision of which email marketing tool to adopt for your business?

Dive into our comprehensive HubSpot Email Marketing review.

We dissect not only the robust features and potential stumbling blocks of HubSpot but also size it up against some of the top competitors.

This review serves as your roadmap to understanding HubSpot’s compatibility with your business. 

Discover whether it fits like a glove or if another tool might align better with your unique needs.

Keep reading to unlock critical insights that could shape your marketing success.

How to Evaluate an Email Marketing Platform

When you’re diving into the world of email marketing, choosing the right platform  can feel overwhelming. Start by checking the user interface and ease of use to ensure you can navigate the software smoothly. 

Look for platforms that offer robust personalization options and a variety of templates to help your emails stand out. Subscription and sign-up forms should be easy to create and integrate with your website. 

Deliverability is key; you want an email tool that ensures your messages reach the inbox, not the spam folder. Also, consider how well the platform plays with other tools you’re already using; seamless integrations can save you a lot of headaches. 

Good customer support and a comprehensive knowledge base are invaluable for troubleshooting and learning advanced features. Don’t overlook the importance of analytics and insights; these can guide your campaign adjustments for better performance. 

Automation features are a must-have for scaling up your efforts efficiently, allowing you to send targeted messages based on user behavior. 

Finally, examine the pricing and trial options to find a service that fits your budget while giving you a chance to test its capabilities without a hefty upfront investment. 

Choosing the right email marketing platform is crucial, so take your time to evaluate each aspect thoroughly.

1. User Interface and Ease of Use

Rating for Ease of Use

5/5

HubSpot’s user-friendly interface simplifies your introduction to email marketing. Right from sign-up, personalized quizzes and detailed tutorials guide you smoothly. Let’s explore how these features streamline your marketing efforts.

User Interface

When you log into your HubSpot account, the first thing you’ll notice is the user interface. A clean and professional look not only makes your experience more pleasant but also simplifies your tasks. 

The navigation sidebar is a standout feature for ease of use, providing quick access to all necessary tools with just a few clicks.

HubSpot Interface Navigation
HubSpot Interface Navigation

This layout, which I personally prefer over a top bar, helps streamline your workflow, making it intuitive to move from designing campaigns to reviewing email marketing analytics or setting up HubSpot automated emails. 

A well-organized interface cuts down on your learning curve and lets you focus more on creating impactful email campaigns rather than figuring out where everything is. This aspect of user experience can significantly influence your efficiency and enjoyment as you harness the power of email marketing with HubSpot.

Onboarding Process

Right after you sign up with HubSpot, you’ll find they’ve really nailed the onboarding process. There’s a personalized quiz that kicks off your journey, ensuring that your experience with the platform is tailored to your specific needs.

HubSpot Personalized Quiz
HubSpot Personalized Quiz

Then, they ease you into the world of HubSpot email campaigns with a comprehensive step-by-step tutorial.

It’s like having a mentor over your shoulder, guiding you as you create your first email marketing campaign. This hands-on tutorial is about cutting through the confusion and helping you become familiar with their suite of tools. 

This will make your transition into HubSpot’s email marketing as smooth as silk. You’ll appreciate this personalized touch that makes learning the ropes straightforward and stress-free.

HubSpot Onboarding Tutorial
HubSpot Onboarding Tutorial

2. Personalization and Templates

Rating for Personalization

4/5

With HubSpot’s templates designed for common campaign needs and extensive email personalization options, you can tailor every message to resonate with your audience. Let’s discover how you can engage your subscribers more personally and professionally.

Email Editor

HubSpot’s email editor is all about making your email creation process as smooth as possible. With its drag & drop functionality, you can easily add various elements into your email body, such as text, buttons, and social links. 

Styling these elements is a breeze; you can change fonts, adjust colors, and add images to align with your branding. This flexibility ensures that each email you send not only looks professional but also resonates with your audience, reinforcing your brand identity with every message. 

Whether you’re crafting a simple newsletter or a complex promotional campaign, HubSpot’s email editor empowers you to design with efficiency and creativity.

HubSpot Email Editor
HubSpot Email Editor

AI Writing Assistant

HubSpot’s AI Writing Assistant, designed to ease your email creation, occasionally misses the mark when it comes to crafting ready-to-send email bodies. Instead of producing a structured email copy, it might just churn out an informational paragraph that lacks the engaging and direct format expected in email communications. 

While this tool aims to streamline your content creation process by generating text based on your input, it’s crucial to review and tweak the outputs to ensure they are optimized for your email marketing needs.

AI writing assistant prompt
AI writing assistant prompt
AI writing assistant result
AI writing assistant result

Although the AI email body generator might fall short in crafting the perfect email content, the AI subject line generator in HubSpot really stands out. It impressively automates one of the more challenging aspects of email marketing—creating engaging subject lines, even including the use of emojis in subject lines

This feature does its job efficiently by analyzing the content of your email body and generating a selection of subject lines without requiring you to input a specific prompt. This AI feature also works with generating preview texts or pre-headers. 

This can save you time and effort, making the process of email preparation smoother and helping to increase the open rates of your campaigns through captivating subject lines.

AI Subject Line generator
AI Subject Line generator

Personalization Tokens

HubSpot excels in making your emails feel tailor-made for each recipient with its extensive range of personalization tokens. These tokens allow you to seamlessly incorporate a variety of personal details into your emails.

HubSpot Personalization Token
HubSpot Personalization Token

You can add personalization variables for many aspects, such as company information, recipient details, subscription data, and much more. This flexibility ensures that your messages resonate more deeply with your audience by making each email feel uniquely relevant.

Templates

HubSpot might not have an overwhelming number of templates, but it covers all the essentials you need for effective email marketing. 

The available templates cater to basic and common campaigns, ensuring you have a solid foundation for anything from a simple welcome email to more specialized needs like event invitations or e-commerce engagements. 

Each template is designed to be flexible and easy to customize, allowing you to adapt them to your specific branding and content requirements. This approach ensures you can launch your campaigns quickly and efficiently, without sacrificing the quality or personal touch that makes your emails stand out in a crowded inbox.

Email Marketing Templates
Email Marketing Templates

3. Subscription and Sign Up Forms

Rating for Sign-up Forms

3/5

Whether you need embedded forms for your website or standalone forms for direct sharing, HubSpot offers intuitive solutions that integrate seamlessly with your email marketing campaigns. Explore these options to enhance your audience engagement and grow your subscriber base efficiently.

Embedded Forms

HubSpot’s embedded forms are designed to be simple and straightforward, ensuring that there are no unnecessary elements to distract or confuse your visitors. 

The forms are not only functional but also customizable—you can easily tweak the styles to match your brand by changing colors and using the drag-and-drop feature to rearrange elements as needed.

HubSpot Form Builder
HubSpot Form Builder

While they currently offer a limited selection of templates, which makes setup quick, the variety is somewhat narrow. This means you might find yourself hoping they’ll add more options soon to provide even greater flexibility. 

However, the available forms are efficient and integrate seamlessly into your website, offering a clean and user-friendly way to connect with your audience.

HubSpot Form Templates

Standalone Forms

If you don’t have a website to embed your form or if you prefer a separate webpage for it, HubSpot’s standalone forms are exactly what you need. The form editor is identical to the one used for embedded forms, so you’ll find it just as easy and intuitive to use. 

You can create a standalone form that lives on its own URL, which is perfect for sharing directly in emails, across social media, or even in printed materials where you can include the link. 

This flexibility makes it a powerful tool for gathering leads and information without the need for a full-fledged website setup. Just like the embedded versions, these forms maintain simplicity and functionality, ensuring a straightforward user experience.

4. Deliverability and Email Tools

Rating for Deliverability

5/5

HubSpot’s Deliverability and Email Tools equip you with advanced features to ensure your emails not only reach their destinations but also engage your audience effectively. From monitoring email health to managing email bounces, these tools are designed to optimize your email campaigns and safeguard your sender reputation.

Email Health Monitoring

HubSpot’s built-in email health monitoring tool is a game-changer for keeping track of how your campaigns are performing. It provides you with real-time insights into your email health, displaying key metrics like open rates, click-through rates, and more. 

You can easily compare your campaign data against industry averages or HubSpot’s own benchmarks, giving you a clear view of how you stack up against other marketers in your field. 

This feature allows you to adjust strategies on the fly, ensuring your email marketing remains effective and competitive. Whether you’re looking to boost engagement or refine your approach, HubSpot’s email health monitoring tool offers the data you need to make informed decisions.

HubSpot Email Health Monitoring
HubSpot Email Health Monitoring

Hard Bounce Management

HubSpot smartly handles hard bounce management by identifying contacts who can’t receive your emails due to issues like unknown users, full mailboxes, or policy restrictions. 

You can easily gather these bounced contacts into a dedicated list, which allows you to refine your mailing strategy and stop sending emails to these addresses. This proactive approach helps protect your email sender reputation by ensuring you’re not repeatedly targeting addresses that mark you as spam or bounce your messages. 

With HubSpot, managing hard bounces is straightforward, helping you maintain healthy communication channels with your audience.

HubSpot Bounced Contact Management
HubSpot Bounced Contact Management

5. Integrations with Other Tools

Rating for Integrations

5/5

HubSpot excels when it comes to integrations with other tools. As a highly popular marketing platform, it supports integrations with almost all third-party tools. 

This seamless integration capability ensures that you can enhance your marketing efforts efficiently, making HubSpot a top choice for businesses looking to expand their toolset.

HubSpot App Marketplace

Explore the HubSpot App Marketplace, where you’ll find approximately 1,585 apps designed to enhance your HubSpot experience. Many of these apps are developed by HubSpot itself, ensuring they integrate seamlessly with your HubSpot CRM and marketing tools, enhancing functionality without the hassle. 

Additionally, other developers have the opportunity to create apps for their own tools, offering you ways to connect with the most widely used CRM platform. So if you’re looking to streamline your email marketing, the HubSpot App Marketplace is your gateway to a more connected and efficient ecosystem.

HubSpot App Marketplace

HubSpot API

HubSpot API goes beyond just allowing you to integrate third-party tools into HubSpot; it also enables you to integrate HubSpot into your third-party solutions

With the HubSpot API, you gain more control over how you access and manage your HubSpot data, making it a powerful tool for customizing and maximizing the value you get from your CRM. 

Whether you’re looking to synchronize your data, automate workflows, or create tailored applications, the API provides robust capabilities with standard REST conventions and predictable URL structures. This flexibility ensures that you can seamlessly connect and enhance both HubSpot and your existing tech stack.

HubSpot API Documentation
HubSpot API Documentation

6. Customer Support and Knowledge Base

Rating for Customer Support

4/5

HubSpot’s Customer Support and Knowledge Base offers robust tools for quick and efficient problem-solving. From AI Chatbots to detailed help articles and community forums, you have access to immediate assistance and a wealth of knowledge, ensuring that help is always just a click away.

Customer Service

As HubSpot cements its status as a leading marketing tool with a growing customer base, the need for immediate support response has become paramount. To meet this demand, HubSpot offers tailored customer service options across its subscription levels. 

If you’re on a Professional or Enterprise plan, you have access to phone support to address your queries quickly and efficiently. Starter account holders can reach out via live chat and email, ensuring they receive prompt assistance. 

For those on the free plan, the HubSpot Community provides a wealth of resources and peer support to help solve common issues and improve user experience. This structured approach allows HubSpot to deliver targeted support that effectively meets the needs of its diverse user base.

HubSpot Customer Service for each subscription
HubSpot Customer Service for each subscription

HubSpot Help Center

The HubSpot Help Center is a treasure trove of resources designed to assist you in maximizing the utility of this powerful tool. 

Within the Help Center, you can dive into a variety of support options: participate in community discussions and forums, where you can exchange ideas and solutions with other users and experts.

You can also explore an extensive knowledge base filled with articles and how-to guides that cover every aspect of HubSpot tools; or enhance your skills through the HubSpot Academy with its array of video tutorials. 

This comprehensive approach ensures you have all the support you need to navigate and succeed with HubSpot, whether you’re a beginner or an advanced user looking to refine your skills.

HubSpot Help Center
HubSpot Help Center

AI Chatbot

HubSpot’s AI Chatbot is a dynamic tool that leverages the vast array of the platform’s resources to deliver precise information and support directly to you. 

This intelligent assistant is designed to provide quick answers drawn from HubSpot’s extensive knowledge base, helping you navigate through common queries and issues without delay. 

The AI customer support chatbot ensures that no matter what you need you receive the right information swiftly and efficiently. It’s like having a HubSpot expert at your fingertips, ready to assist with your every question.

HubSpot AI Chatbot
HubSpot AI Chatbot

7. Analytics and Insights

Rating for Analytics

5/5

HubSpot’s Analytics and Insights provide powerful tools to deeply understand your marketing, sales, and service performance. With features like custom reports, bot filtering, and dashboard customization, you can accurately measure and optimize your strategies.

Dashboard

HubSpot takes the dashboard experience to the next level, empowering you to customize it to fit your exact needs. You have the ability to create and add your own reports, ensuring immediate access to the data that matters most to you. 

Whether you’re tracking new contacts by source, viewing lifecycle stage totals, or analyzing blog post views, the dashboard allows you to visualize these metrics in a clear and actionable way

This level of customization ensures that you can keep a pulse on your marketing efforts and make informed decisions quickly and effectively.

HubSpot Dashboard
HubSpot Dashboard

Custom Report

HubSpot allows you to take full control over your data analysis with the ability to design your own custom reports. This feature lets you select specific data sources and metrics that matter most to you, tailoring everything from the chart type to the dimensions and filters. 

By customizing your reports, you can visualize your data exactly how you need to see it, making it easier to track performance, identify trends, and make data-driven decisions. 

Whether you’re looking at sales activity, marketing performance, or customer engagement, custom reports give you the insights needed to optimize your strategies effectively.

HubSpot Custom Report Builder
HubSpot Custom Report Builder

Bot Filtering

When you turn on bot filtering in HubSpot, you ensure that your email data is as clean and accurate as possible. This feature automatically excludes suspected bot activity, which can skew your metrics and give you a distorted view of engagement and performance. 

By filtering out this noise, you get a clearer, more reliable understanding of how real users are interacting with your emails. This makes it easier to analyze true customer behavior and the effectiveness of your email campaigns, helping you to make more informed decisions about your marketing strategies.

8. Automation and Scalability

Rating for Automation

3/5

HubSpot’s automation and scalability tools streamline your marketing efforts and support business growth. 

From scheduling emails to managing workflows and setting up RSS campaigns, these features ensure consistent engagement and adapt seamlessly as your needs expand. This allows you to scale efficiently without sacrificing effectiveness.

Schedule for Later

HubSpot’s “Schedule for Later” feature in email campaigns allows you to set a specific date and time for sending out your emails. However, it lacks a smart sending schedule that adjusts based on recipient time zones. 

This means that all emails in a campaign are sent out at the same time, regardless of where your audience is located. For businesses with a global audience, this can be a significant drawback, as it might not align with the optimal engagement times for different regions. 

Being able to schedule emails more strategically across various time zones could enhance the effectiveness of your campaigns.

HubSpot Email Marketing Sending Schedule
HubSpot Email Marketing Sending Schedule

HubSpot Workflow

HubSpot Workflow is a powerful tool designed to automate your email sequences, making your marketing efforts more efficient and targeted. 

This system sends out emails based on specific events, activities, or triggers that you set. For example, if a contact becomes a lead, you can automate a welcome email or a series of follow-ups to nurture this new relationship. 

By using HubSpot Workflow, you streamline the process of engaging with your contacts at critical moments, ensuring timely and relevant communication. This not only saves you time but also enhances the consistency and effectiveness of your interactions with your audience.

HubSpot Workflow Builder
HubSpot Workflow Builder

Blog and RSS Email Campaigns

With HubSpot’s Blog and RSS Email Campaigns feature, you can ensure your audience stays updated effortlessly. If your blog is hosted on the HubSpot CMS, setting up a blog email campaign is a breeze. 

Every time you post new content, your subscribers will automatically receive an email newsletter highlighting the update. This seamless integration keeps your audience engaged without any extra effort on your part. 

If your blog is hosted externally, don’t worry—you can still enjoy the same functionality by setting up an RSS email campaign. Simply link your external blog’s RSS feed to HubSpot, and it will handle the rest, making sure your subscribers receive updates as soon as new content goes live.

HubSpot RSS email campaign
HubSpot RSS email campaign

9. Pricing and Trial

Rating for Pricing

4/5

HubSpot offers a diverse array of tools, each with its own pricing structure to cater to different business needs. In this section, we will focus specifically on the pricing for HubSpot’s marketing tools. 

These plans are designed to accommodate a range of marketing strategies and budgets, ensuring that there’s a suitable option for every type of marketer looking to optimize their campaigns.

Free Plan

HubSpot’s Free Plan is designed to kickstart your marketing efforts without any cost. This plan includes a comprehensive suite of tools spanning marketing, sales, service, content, operations, and commerce, all available for up to 5 users. 

No credit card required, making it incredibly accessible if you’re just starting out or need basic tools to manage and grow your business. 

Whether you’re crafting email campaigns, managing customer relationships, or analyzing your performance, these free tools provide a solid foundation to build and expand your strategies as your needs evolve.

Paid Marketing Plans

HubSpot offers a range of paid marketing plans tailored to fit different business needs, ensuring you can find the perfect match for your marketing strategy:

Each tier offers more features and supports more users, allowing you to scale your operations seamlessly as your business grows.

HubSpot Pricing
HubSpot Pricing

Frequently Asked Questions About HubSpot Email Marketing

Got questions about HubSpot Email Marketing? This section addresses frequently asked questions, offering insights into its features, limitations, and alternatives. Dive in to find clear and concise answers to enhance your understanding of HubSpot.

What are the Downsides of HubSpot Email Marketing?

While HubSpot Email Marketing is packed with powerful tools and features, one of the downsides is that the platform can feel overwhelming. The abundance of options might make it difficult to navigate, especially if you’re new to the system or prefer a more streamlined interface. 

Additionally, the AI writing assistant, which is designed to help craft email content, often falls short in generating effective email message formats. This can be a challenge when you’re looking to quickly create professional and engaging emails without needing extensive revisions. 

These aspects might slow down your workflow and require a steeper learning curve to fully leverage the platform’s capabilities.

What are the Best HubSpot Email Marketing Alternatives?

Exploring alternatives to HubSpot Email Marketing can help you find solutions tailored to specific business needs. 

Here are three notable services, each offering unique features from advanced landing page capabilities to comprehensive event management. These alternatives provide diverse tools and functionalities, catering to various requirements and budget constraints.

Read the full Brevo review

Overall rating

4.5/5

4.5

Forever free plan available

Pros

Cons

Best or unique feature

User Interface & Ease of Use

5/5

Deliverability & Email Tools

5/5

Analytics & Insights

4/5

Personalization & Templates

4/5

Integrations with Other Tools

5/5

Automation & Scalability

5/5

Subscription & Sign Up Forms

4/5

Support & Knowledge Base

4/5

Pricing & Trial

5/5

Brevo is a robust alternative to HubSpot Email Marketing, especially if you’re looking for an integrated platform with a powerful landing page builder that allows you to host web pages under your domain. 

Additionally, it includes features like a built-in meeting scheduler and deals pipeline tracking, which can significantly streamline your sales and marketing efforts. Plus, Brevo offers a forever free plan, making it an attractive option for small businesses or startups looking to grow without initial investment.

Read the full MailerLite review

Overall rating

4.3/5

4.3

Forever free plan available

Pros

Cons

Best or unique feature

User Interface & Ease of Use

3/5

Deliverability & Email Tools

5/5

Analytics & Insights

4/5

Personalization & Templates

5/5

Integrations with Other Tools

5/5

Automation & Scalability

4/5

Subscription & Sign Up Forms

4/5

Support & Knowledge Base

4/5

Pricing & Trial

5/5

MailerLite stands out with its user-friendly interface and strong emphasis on compliance with email laws, making it a safe choice for businesses aiming to expand their reach without risking legal issues. 

Like Brevo, it offers a powerful landing page builder and the ability to host on your own domain. MailerLite also provides a forever free plan, which is perfect for those who are just starting out and need to manage costs while building their subscriber base.

Overall rating

4.1/5

4.1

30 day free trial available

Pros

Cons

Best or unique feature

User Interface & Ease of Use

3/5

Deliverability & Email Tools

4/5

Analytics & Insights

5/5

Personalization & Templates

5/5

Integrations with Other Tools

5/5

Automation & Scalability

4/5

Subscription & Sign Up Forms

4/5

Support & Knowledge Base

3/5

Pricing & Trial

4/5

For those who require robust event management capabilities from their email marketing service, Constant Contact is an excellent choice. It includes a built-in social media management tool that allows you to streamline your online presence and engagement strategies. 

Additionally, it supports complete event management from scheduling to payment collection, though it lacks a forever free plan, which might be a consideration for those with tight budgets.

Can You Use HubSpot Email Marketing for Cold Email Outreach?

Using HubSpot Email Marketing tool for cold email outreach is actually not permitted. It’s important to note that sending unsolicited emails violates HubSpot’s Accepted Use Policy.

The platform is designed to enhance engagement with your existing contacts—those who have opted in or shown interest in your services or products. 

This ensures that all communication via HubSpot respects the audience’s preferences and complies with email marketing laws, ultimately helping you maintain your sender reputation and deliver value to interested recipients.

Key Takeaways From the HubSpot Email Marketing Review

In our comprehensive review, we delved into the complexities of HubSpot Email Marketing, spotlighting its robust features and notable limitations. 

We found that HubSpot’s extensive toolset offers great utility but can be complex to navigate and is not geared for cold email campaigns due to strict policy enforcement. 

We also explored alternatives like Brevo, MailerLite, and Constant Contact, each presenting distinct advantages—from event management to stringent email law compliance—that might suit different business needs. 

This guide aims to aid in determining whether HubSpot is the right choice for your email marketing efforts or if another platform might better match your strategic objectives. 

Choose wisely based on your specific needs and how you plan to interact with your audience.

Picture of Edgar Abong

Edgar Abong

Edgar is a skilled software developer with a passion for building and evaluating software products. His expertise in software development enables him to provide in-depth evaluations of software products. He can draw out insights about features, functionality and user experience.

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